Support

We're a small team and read every message.

Need help, found a bug, or want to report something? Email us at support@flim-app.com and we'll get back to you.

Common questions

How do I get in? FLIM says I'm not invited.

FLIM is invite-only. Three kinds of code get you in, and they all go in the same box when you sign in: a friend's personal invite code, the code of a roll a friend started (that gets you into FLIM and the roll), and now and then a public code we post. Everyone gets a small number of personal invites to hand out, so if a personal code doesn't work your friend may have used all of theirs. A roll code works for as long as the roll is open.

The sign-in email never arrived.

Check spam first. Some mail providers hold or drop automated codes, iCloud addresses in particular. Wait a minute, then tap Send code again; the newest code is the one that works, and each one expires after a few minutes. If it still does not come, try another address. Your FLIM account is tied to the address you sign in with, so pick one you will keep.

Someone started another roll with my group. Do I have to join?

No. A follow-up roll is an invitation, not a membership. Tap Join if you want in, or Not this time, and nothing changes for you: no notifications, no reveal, nothing anyone else can see. The invitation goes away on its own when the roll develops.

Why can't I see the photos I took in a roll?

That's the point. Your own shots are ready right away in your Darkroom. A shared roll is different: nobody sees a frame, not even their own, until the roll develops twelve hours after it starts. Then everyone in it sees the whole roll at once.

What is a chapter?

On the first of every month, the month you posted arrives on your page as a chapter. It's built only from what you already shared, so it never shows anything new. It ends on the month in numbers, and you choose which of those numbers other people can see from the chapter itself.

Who can see my photos?

The people who follow you. Following is one tap and needs no approval, so anyone on FLIM can follow you and then see your page and your posts in their feed. Until they do, they can see your name, avatar, bio and badges, and nothing you have posted. Someone you tag in a photo can see that photo. Shots in a roll are seen by the roll's members when it develops.

How do I report or block someone?

Tap the ••• menu on any photo to report it or block the person who posted it. Blocking hides your content from each other in both directions. Every report reaches us immediately; content reported by multiple people is hidden automatically, and we act on objectionable content and abusive users within 24 hours. See our Terms for details.

Can I save or share a friend's photo?

From a roll you are in, yes: Save all on a developed roll gives everyone in it every frame, and any frame in the roll can be shared from the viewer. Outside a roll, no. A friend's feed post or chapter can be reacted to and commented on, but the file stays in FLIM unless they export it.

I reinstalled FLIM. What comes back?

Everything on your account: photos, rolls, follows, reactions, which reveals you have already watched, and your accent colour. What does not come back is anything that was still only on the phone, which is photos that had not finished uploading. Let the camera pill finish before you delete the app.

How do I delete my account?

Open your Profile, scroll down, and tap Delete Account. This permanently removes your account, photos, posts, and rolls. It can't be undone.

How do I turn off notifications?

Open your Profile and toggle notifications off, or manage them in your device's iOS Settings.

Still stuck?

Email support@flim-app.com and include your FLIM version (shown at the bottom of your Profile) so we can help faster.